Refund & Returns Policy
Refund & Returns Policy
Last updated: September 8, 2026
At WallBeats, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the conditions outlined below.
1. RETURN PERIOD
Our return policy lasts 30 days.
You have 30 days from the date you receive your order to request a return.
If more than 30 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.
2. RETURN ELIGIBILITY
To be eligible for a return, your item must:
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Be unused and in the same condition in which you received it.
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Be in its original packaging, where applicable.
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Include proof of purchase or your order number.
Please do not send your purchase back to the manufacturer.
To request a return, please contact us first at:
We will provide you with instructions regarding the return process.
3. NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
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Gift cards
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Downloadable software products
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Certain health, hygiene, or personal-care products
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Products that have been used, damaged, or altered after delivery
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Items returned without prior authorization
If you are unsure whether your product is eligible for return, please contact us before sending it back.
4. DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photographs or videos showing the product and the damage, defect, or incorrect item
We will review your request and, where appropriate, offer a replacement or refund.
5. PARTIAL REFUNDS
In certain circumstances, only a partial refund may be granted.
This may apply when:
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The item shows clear signs of use.
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The item is not in its original condition.
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The item is damaged for reasons unrelated to our error.
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Parts or accessories are missing for reasons unrelated to our error.
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The item is returned more than 30 days after delivery.
6. REFUNDS
Once we receive and inspect your returned item, we will send you an email confirming that we have received it.
We will also notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
7. LATE OR MISSING REFUNDS
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card company or payment provider.
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Contact your bank, as there may be a processing delay.
If you have completed these steps and still have not received your refund, please contact us at:
8. SALE ITEMS
Unless otherwise required by applicable law, sale or discounted items may be subject to different return conditions.
If a discounted item is eligible for a refund, the refund will generally be based on the actual purchase price paid.
9. EXCHANGES
We only replace items if they are defective, damaged, or if you received the wrong item.
If you need an exchange, please contact us at:
Please do not send the item back before receiving return instructions from us.
10. RETURN SHIPPING
If you are returning an item because you changed your mind or no longer want the product, you are responsible for the return shipping costs, unless otherwise required by applicable law or the return is due to an error on our part.
Return shipping costs are generally non-refundable.
If the return is the result of receiving a defective, damaged, or incorrect item, please contact us before returning the product so we can determine the appropriate solution.
Return Address
WallBeats
Carrer de Lleida 26
Sant Boi de Llobregat, B
08830, Spain
Important: Please contact us before sending any return. Unauthorized returns may not be accepted.
11. RETURN SHIPPING TIME
The time required for a returned product to reach us may vary depending on your location and the shipping service used.
We recommend using a shipping service that provides tracking information when returning an item.
For higher-value returns, we also recommend purchasing shipping insurance.
WallBeats is not responsible for returned packages that are lost or damaged while being shipped back to us when the customer is responsible for the return shipment.
12. REFUNDS FOR ORDERS THAT HAVE NOT YET BEEN SHIPPED
If you wish to cancel an order before it has been shipped, please contact us as soon as possible at:
We will do our best to accommodate cancellation requests before fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible and the standard return policy will apply.
13. CONTACT US
If you have any questions regarding our Refund & Returns Policy, please contact us:
Email: info.wallbeasts@gmail.com
Mailing Address:
Carrer de Lleida 26
Sant Boi de Llobregat, B
08830, Spain
Website: wallbeasts.com